Validation Administrator
Southend on Sea
Salary upto £27,000 Plus bens
Monday to Friday 37.5hrs Flexible hybrid working
The role
We are looking to recruit a Validations Administrator to cover a maternity cover Until August 2023 for our Client based in Southend on Sea this will suit somebody with strong admin skills with excellent attention to detail with an analytical mindset .
You will be responsible for both the collation and the monitoring of quality, for all validation reports completed by the field service teams. You will also liaise with the sub-contracted Labs to expedite the delivery of results, and to clear and authorize invoices against orders, acting with full accountability to the customer.
Main purpose of the role is to collate full and accurate IP reports on completion of all validations carried out by the field staff on equipment.
- Liaise with customers directly where results are out-of-specification.
- Monitor lab results and expected delivery dates, liaise with the laboratory where necessary to ensure results are delivered on time
- Combine full IP reports, identifying these accordingly with lab result IDs, ensuring these reports are to the customer AE(D)
- Distribute reports to the customer electronically or via alternative methods agreed.
- Be the point of call for all customer queries relating to test results
- Present quarterly reports, detailing laboratory invoices and performance, engineer report issues and result trends to the Service Management Team
Skills
Good customer service skills
Excellent communication skills both verbal and written as will be liaising with Field Service Engineers , Customer Service Teams and Labs .
P C Literate and confident with MS Office and Excel
Super organized
Self-discipline and works to deadlines
Capable of multi-tasking, dealing with multiple projects at any one time
Able to present quarterly validations reports to management