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Senior Administrator

Date Posted: 22nd July 2022
  • Job Ref: 567
  • Job Type: Permanent
  • Location: Shoeburyness

Job Description

Senior Administrator (14 Month Maternity Cover)

Salary up to £23,500 plus bens

Monday to Friday 37.5hrs per week flexible hybrid working 

The role

We are looking to recruit a Senior Administrator to cover a maternity cover until 2023 for our client based in Southend on Sea.  This will suit somebody with strong analytical and administration skills with excellent attention to detail.

You will be responsible for both the collation and the monitoring of quality, for all reports completed by the field service teams. You will also liaise with the sub-contracted labs to expedite the delivery of results, and to clear and authorise invoices against orders, acting with full accountability to the customer.

Main purpose of the role is to collate full and accurate reports on completion of work carried out by the field staff on equipment.

Duties:

  • Liaise with customers directly where results are out of specification
  • Monitor lab results and expected delivery dates, liaise with the laboratory where necessary to ensure results are  delivered on time
  • Combine full IP reports, identifying these accordingly with lab result IDs, ensuring these reports are to the customer and clients standards
  • Distribute reports to the customer electronically or via alternative methods agreed
  • Be the point of contact for all customer queries relating to test results
  • Present quarterly reports, detailing laboratory invoices and performance, engineer report issues and result trends to the Service Management Team

Skills

  • Good customer service skills
  • Excellent communication both verbal and written as will be liaising with Field Service Engineers, Customer Service Teams and Labs
  • PC literate and confident with MS Office and Excel
  • Methodical and organised
  • Self-disciplined and able to work to deadlines
  • Capable of multi-tasking, dealing with multiple projects at any one time

If you are looking for a long term booking and have the above skill set, then please call 01702 464444 or email your CV to us today!