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Sales Team Manager

Date Posted: 13th June 2022
  • Job Ref: 601
  • Job Type: Permanent
  • Location: Southend on Sea

Job Description

Sales Team Manager

£24,000 to £28,000 + Benefits

Southend on Sea

Our client is looking for an experienced Sales Team Manager to join their team, based in their offices in Southend on Sea.

You will be responsible for managing and leading a team of Sales Consultants where you will be required to optimise all sales opportunities presented to the Dept maximising consultant productivity, quality and customer service. In line with Insurance Services Client and Business Partner service level agreements and our own regulatory obligations.

Key Responsibilities:

  • To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives
  • Support, coach and develop members of your team to a level that enables the business to effectively succession plan
  • Ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team
  • Support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image
  • Produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs
  • Effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions
  • Handle complaints in line with our complaint handling process
  • Monitor, record and effectively manage absence and time keeping issues in line with Company procedures
  • Document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail
  • Ensure you understand our Health and Safety obligations, communicating potential Health and Safety issues to your line manager and/or the Health and Safety Officer
  • Champion our customer needs, be innovative and inspiring by identifying any areas for improvement in the customer journey and/or business process
  • Always demonstrate a confident and positive attitude towards change
  • Be an advocate of the Company’s mission and values
  • Be open and honest with our regulatory body
  • Pay due regard to the interest of customers and treat them fairly
  • Act with integrity, due care, skill, and diligence

Person Specification:

  • Previous experience in managing a successful sales team
  • Proven track record of engaging with, motivating, and proactively managing a sales team
  • Experience of working in an FCA regulated environment
  • Understanding of Travel Insurance would be advantageous
  • Excellent interpersonal and communication skills (written and oral)
  • Intermediate level skills using Microsoft Office product
  • Experience in performance management
  • Hands on approach
  • Ability to read and understand data analysing team performance
  • Excellent verbal reasoning skills
  • Effective time management skills
  • Effective problem-solving skills
  • Excellent prioritising and multi-tasking skills

Experience:

  • Experience in managing a successful telesales team
  • Experience of working in an FCA regulated environment
  • An understanding of Travel Insurance would be advantageous

Salary & Benefits

  • £24,000 to £28,000 Per Annum + Benefits
  • Company paid medical treatment through a Health Cash Plan (including dental treatment, glasses, prescriptions, private consultations etc)
  • Employee Assistance Programme
  • Tech purchase scheme
  • Pension
  • Holiday buy scheme Life assurance (4x Salary)
  • Christmas savings club
  • Discounted cinema tickets
  • Shopping discounts for 1000s of high street retailers
  • Length of service awards

Hours:

37.5 hours per week

The Call Centre is open during the following hours:

8.30am - 8pm Monday to Friday

9am - 5pm Saturday

10am - 5pm Sunday

10am-4pm - Bank Holidays

If you feel this is the role for you please do not hesitate to contact us at One to One Personnel on 01702 46 44 44 or forward your CV to louise.sand@121personnel.co.uk, Julie.paton@121personnel.co.uk or aimee.page@121personnel.co.uk