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Production Manager

Date Posted: 14th January 2022
  • Job Ref: 451
  • Job Type: Permanent
  • Location: Southend on Sea

Job Description

Production Manager

Are you experienced as a Workshop/ Production Manager? If so, we have an exciting opportunity with our client based in Southend, Essex

The Role

As a Production / Workshop Manager you will be responsible for the management of the workshop operations, encompassing minor/major repair, stock control, incoming & final inspection as well as Sub- assembly.

Salary – £40,000 + Benefits

Hours 37.5 hrs per week 8:00am -16:30pm Monday to Friday

Responsibilities

  • Management of the repair workshop operations.
  • Management of resources to hit customer KPIs and operational performance targets.
    • Internal and customer KPIs
    • Continuous improvement initiatives / Cost down Initiatives
    • Staff technical skills /competencies improvements
    • Waste reduction
    • Technician and workshop productivity
    • RFT initiatives across all operational areas

 

  • Ensure operations conform to BSI quality standards at all times.
  • Management and mentoring of staff – setting objectives and performance monitoring.
  • Effective collaboration with all operational business functions - eg service engineering, procurement, finance
  • Liaison with and support of Business Development personnel and activities

 

In addition to the above, the Workshop manager will schedule and act as Chairperson for monthly Service Operations Quality Meetings.

 

Attend customer review meetings to assist the field-based Support Specialists / Account Managers

Undertake the management & resolution of customer dissatisfaction / complaints, carry out appraisals, set objectives and monitor staff performance.

 

Ideal Candidate

 

  • Effective people management
  • Customer and quality focus
  • Understanding & development of   business and operational KPIs
  • Management of repair operations
  • Ability to adapt and innovate
  • Management of complaints/dissatisfaction
  • Development of BPMN documentation / Implementation of 6s

If you possess all the skills above and feel this is the role for you please do not hesitate to contact us at One to One Personnel on 01702 46 44 44 or forward your CV to julie.paton121personnel.co.uk or aimee.page@121personnel.co.uk