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IT Support Analyst

Date Posted: 19th February 2021
  • Job Ref: 279
  • Job Type: Permanent
  • Location: Basildon

Job Description

IT Support Analyst – Basildon

Are You? looking to work for a company that truly values it employees, who have a genuine focus on continual improvement?  A company that has gone from strength to strength since their inception in 1994.

Where all employees are supported to be the best they can be. 

The projects and contracts this company work on are high end, exciting and innovative.   

What is in it for you? a highly competitive basic salary of up to £40,000 pa (dependant on experience) + benefits package.

The role

Support the continuous improvement strategy of Business Systems and Processes

  • Ongoing review of systems, processes, procedures and controls
  • Improve the efficiency of end-to-end business processes.
  • Ensure compliance, reduce risk, and improve security.       
  • Ensure all processes are fully/clearly documented. Undertaken in conjunction with third party provider to ensure best outcome for the business.


Support day to day delivery IT applications, communications, and processes.

  • Ensure adequate configuration, security, reporting, maintenance, and support
  • Support the cyber-security resources Management of MFA / DUO solutions
  • Support users operational complexities (proficient in MS Office)
  • Assist provider on Network maintenance issues / approach (inc Firewalls, switches and routers).


Manage day to day support of hardware/ Devices (PC’s, laptops, Ipads, mobiles, VOIP, A/V conf, network, etc)

  • Ensure ancillary hardware is fit for purpose, joined up approach, with auditable inventory
  • Manage communication systems hardware
  • Ensure back up solutions are sufficient for organisation, enabling timely and effective recovery
  • Quarantine PC


Project management of small/medium projects

  • Control day to day activities and drive of projects. Ensuring delivery in accordance with plan, time, budget
  • Manage communication ensuring Senior Management/sponsors are aware of project status (RAID), actions are owned and delivered by individual contributors!
  • Technical problem solving to overcome obstacles.
  • Ensure projects are sufficiently/clearly documented.


To undertake any other duties within your skills confidence to support the attainment of the Clients key objectives

  • Ensure continuous improvement of role and development of self.
  • Seek to continuously improve the quality and value of administrative support provided by working with key colleagues.


Adherence with governance, regulatory/ business compliance responsibilities, inc. 

  • Responsible for positively contributing to a safe work environment to ensure compliance.
  • Ensure governance obligations, eg Protecting personal information in adherence GDPR etc.
  • Complete all mandatory Health and Safety training and any corporate refresher training where required.


Responsible for coordinating and communication

  • Support other administrative teams, to help ease demand and/or as required.
  • Enable clear communication to help ensure that the key objectives for the wider team are achieved.

Is this you? 

If you have a background in IT Support and are proficient in MS Office and have advanced Excel Inc VBA Macros etc, VOIP, excellent communication skills, strong attention to detail and are a true team player, ideally with an ITIL certificate then this role could be the one for you.


Please get in touch to gain further details, by calling Linda Walsh at One to One Personnel on 01702-464444 or email