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Customer Service Sales Advisor

Date Posted: 23rd June 2022
  • Job Ref: 605
  • Job Type: Permanent
  • Location: Shoeburyness

Job Description

Customer Service Sales Advisor – Southend

Are you experienced in Customer Service and looking for a new permanent opportunity? If so, we have an exciting new position with our successful client based in Southend on Sea who are looking for an Customer Service Sales Advisor.

Role:

To provide effective, efficient customer service and support enabling an exceptional level of service to customers and clients.

Key Responsibilities:

  • Managing a portfolio of accounts
  • Liaising with business customers in resolving problems and answering queries via telephone, email, and web chat  
  • Attend meetings with potential and existing customers
  • Play an integral part in building relationships with our customers and a key role in the management and retention
  • Escalation points for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact
  • Bespoke reports generated each month for selected customers
  • Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query 

Ideal Candidate:

  • Attention to detail and accuracy
  • Excellent organisational skills
  • Strong written and verbal communication skills
  • Customer focused and passionate about service
  • Ability to work to strict deadlines and prioritise workload
  • Pro-active approach and ability to use initiative
  • Must be able to work under pressure and remain calm in stressful situations
  • Personable and confident
  • Passionate about providing an excellent service with every customer interaction.
  • Is able to work as part of a team whilst working remotely

Salary:                  £23,300 Per annum

Duration:             Permanent

Hours:                  Monday to Friday 8:30am – 5:30pm

 

If you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on 01702 46 44 44 or forward your CV to julie.paton@121personnel.co.uk or aimee.page@121personnel.co.uk