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Customer Service Administrator

Date Posted: 13th January 2022
  • Job Ref: 448
  • Job Type: Permanent
  • Location: Shoeburyness

Job Description

Customer Service Administrator - Southend

Are you experienced in Customer Service and Admin looking for a new permanent opportunity? If so, we have an exciting opportunity with our successful client in Southend who are looking for a Customer Service Administrator to offer an exceptional level of service to customers ensuring that every communication is both a professional and positive experience.

Salary - £20,000 plus bonus upto £3600 per year depending on performance  

Hours Monday – Friday 8:30am – 17:30pm  

Responsibilities

  • Manage a portfolio of accounts
  • To provide support to their customers and the sales teams
  • Liaise with business customers in resolving problems and answering queries via telephone, email, and web chat, working to a ‘first call’ resolution target
  • To play an integral part in building relationships with their customers and the key role in the management and retention of the customer now and in the future
  • Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’

contact

  • Bespoke reports generated each month for selected customers
  • Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query
  • Time management – must be able to prioritise between active clients and back-office administration

 

Ideal Candidate

 

  • Excellent communication and organisational skills
  • Must be able to work well under pressure and remain clam in stressful situations
  • Customer focused and passionate about service
  • A proactive approach
  • Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit
  • A confident and persuasive manner
  • Excellent telephone manner including listening skills
  • Strong problem-solving skills
  • Passionate about providing an excellent service with every customer interaction
  • Driven to go the ‘extra mile’
  • Understands how own role contributes to business objectives and internal customer satisfaction
  • Tackles potential problems on own initiative
  • Communicates in an open, candid, and consistent manner

 

 

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on 01702 46 44 44 or forward your CV to julie.paton@121personnel.co.uk or aimee.page@121personnel.co.uk