Call us on 01702 464 444
View Job - One to One
Apply for this job

Customer Care Coordinator

Date Posted: 22nd July 2022
  • Job Ref: 657
  • Job Type: Permanent
  • Location: Berkshire

Job Description

Customer Care Coordinator 

Theale, Berkshire

37.5 hours per week

£22,000 to £23,000 per annum

We are looking for a Customer Care Coordinator to support our Client at their site in Theale, Berkshire .

Ideal candidates will have experience of working in a call centre, delivering excellent customer service and have outstanding administration and communication skills .

Responsibilities: -

  • Provide outstanding customer service to improve customer satisfaction and nurture client relationships
  • Operate with self-awareness inspiring a culture of continuous improvement
  • Place customers at the centre of everything you do, understanding their wants and needs
  • Provide responsive action to customer demand
  • Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

The Role:

  • Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
  • Coordinating the daily workflow for the management of service delivery to assigned customer contracts
  • Answer all telephone calls promptly and appropriately, in line with contractual obligations
  • Proactively resolving customer enquiries within first contact
  • Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
  • Setting client expectations and striving to exceed these at all times
  • Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
  • Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
  • Produce client facing estimates and quotations
  • Process purchase orders
  • Coordinate email traffic within the central shared inboxes
  • Upload data from service intervention records into the CMMS


  • Royal London Pension - 5% employer contribution
  • Death in Service Scheme after probation - 4 times salary
  • Maternity - 21 weeks full enhanced maternity pay, this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus).

If this is something of interest to you, please do not hesitate to contact us at One to One Personnel on 01702 464444 or send your CV to