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Customer Care Coordinator

Date Posted: 2nd July 2021
  • Job Ref: 343
  • Job Type: Temp
  • Location: West London

Job Description

Customer Care Coordinator (Immediate start available) 

Theale, Berkshire 

37.5 hours per week ( Various shifts)

£10.76 per hour

We are looking for a number of Customer Care Coordinators to support our Client at their site in Theale, Berkshire .

Ideal candidates will have experience of working in a commercial setting delivering excellent customer service and have outstanding administration and communication skills .

Responsibilities: -

  • Provide outstanding customer service to improve customer satisfaction and nurture client relationships
  • Operate with self-awareness inspiring a culture of continuous improvement
  • Place customers at the centre of everything you do, understanding their wants and needs
  • Provide responsive action to customer demand
  • Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

The Role: 

  • Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
  • Coordinating the daily workflow for the management of service delivery to assigned customer contracts
  • Answer all telephone calls promptly and appropriately, in line with contractual obligations
  • Proactively resolving customer enquiries within first contact
  • Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
  • Setting client expectations and striving to exceed these at all times
  • Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
  • Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
  • Produce client facing estimates and quotations
  • Process purchase orders
  • Coordinate email traffic within the central shared inboxes
  • Upload data from service intervention records into system

Immediate starts available please call 01702 464444 or email Julie.paton@121personnel / Aimee.page@121personnel.co.uk