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Customer Care Coordinator - 12 Month Maternity Cover

Date Posted: 15th August 2022
  • Job Ref: 631
  • Job Type: Permanent
  • Location: Berkshire

Job Description

Customer Care Coordinator – 12 Month Maternity Cover

Theale, Berkshire

37.5 hours per week

£22,000 to £23,000 per annum

We are looking for a Customer Care Coordinator to cover a 12 month maternity FTC, supporting our Client at their site in Theale, Berkshire .

Ideal candidates will have experience of working in a commercial setting delivering excellent customer service and have outstanding administration and communication skills.

Responsibilities: -

  • Provide outstanding customer service to improve customer satisfaction and nurture client relationships
  • Operate with self-awareness inspiring a culture of continuous improvement
  • Place customers at the centre of everything you do, understanding their wants and needs
  • Provide responsive action to customer demand
  • Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

The Role:

  • Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
  • Coordinating the daily workflow for the management of service delivery to assigned customer contracts
  • Answer all telephone calls promptly and appropriately, in line with contractual obligations
  • Proactively resolving customer enquiries within first contact
  • Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
  • Setting client expectations and striving to exceed these at all times
  • Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
  • Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
  • Produce client facing estimates and quotations
  • Process purchase orders
  • Coordinate email traffic within the central shared inboxes
  • Upload data from service intervention records into the CMMS

Benefits

  • Royal London Pension - 5% employer contribution
  • Death in Service Scheme after probation - 4 times salary
  • Maternity - 21 weeks full enhanced maternity pay, this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus).

If this is something of interest to you, please do not hesitate to contact us at One to One Personnel on 01702 464444 or send your CV to louise.sand@121peronnel.co.uk